Frequently Asked Questions

Mao Projects is located on the traditional territories of the peoples of the Treaty 7 region and the Métis Nation of Alberta, Region 3, in Calgary, AB, Canada.

Our webshop is updated every month or two—usually on the first Saturday of the month. A preview of the new collection typically goes live the day before it becomes available for purchase. Joining our mailing list is an excellent way to stay updated on future drops, and you can also follow us on social media.

Typically, we take 3 days to process your order

• North America: You should receive your order within 5–10 working days from the shipment date.
• International: Delivery times vary between 6 and 15 business days, depending on your location.

We ship worldwide and to all international destinations using Canada Post, Chitchat, or DHL. For any shipping inquiries, please contact Maomaoprojects@gmail.com.

How does shipping work?

• Consolidation: Multiple orders from the same drop are combined into one package to reduce the carbon footprint and increase efficiency.
• Shipping Fees: Shipping fees are combined, and any excess will be refunded as store credit.

What about taxes and duties?

• Canada: No import duties apply; however, tax is based on the province in which the order is delivered.
• United States: For orders valued under $800, no import duties will be applied. Orders exceeding $800 may incur additional fees.
• Other Countries: Additional taxes, duties, or fees may be incurred. We recommend checking with your local customs office for detailed information regarding applicable charges.

International buyers are responsible for any duties, taxes, or additional fees associated with importing products, as these charges are not included in our shipping costs.

We take extra care with every shipment and insure all packages. However, if your package arrives damaged, please let us know as soon as possible so we can contact the shipping company and file a claim.

For reproducible items, we will send you a replacement.

For items that cannot be reproduced, we can either offer a similar item or issue a store credit.

Our ceramics are crafted using stoneware clay or porcelain, then fired in an electric kiln (two or three times) and glazed to be food-safe unless stated otherwise. We employ both hand-building and slip-casting techniques to create functional yet sculptural pieces that reflect our unique aesthetic.

Yes, our ceramic tableware is made with stoneware clay that is glaze-fired to cone 6, ensuring it is food-safe, microwave-safe, and dishwasher-safe. However, we recommend hand washing to prolong the life and appearance of the pieces.

To maintain your ceramic pieces, avoid rapid temperature changes between hot and cold, as this can cause thermal shock, resulting in cracks or breakage. While our ceramics are durable, gentle hand washing is recommended for long-term care.

Our over-glazed Lustre pieces are non-toxic after firing and safe for dinnerware use. However, to preserve the quality of the finish, we advise against using these pieces in microwave ovens or dishwashers. Instead, handle them with extra care and opt for gentle hand washing only.