FAQ

✨ Where is Mao Projects located?

Mao Projects is located on the traditional territories of the peoples of the Treaty 7 region and Métis Nation of Alberta, Region 3, in Calgary, AB, Canada.

✨ How can I find out about the next drop? 

The web shop is updated every month or two, usually on the first Saturday of the month. A preview of the new collection will typically go live the day before it is available for purchase. Joining the mailing list is an excellent way to stay up to date with future drops, and you can also follow us on social media. 

✨ How are Mao Projects ceramics made?

Mao Projects ceramics are made with stoneware clay or porcelain, fired in an electric kiln (two or three times), and glazed to be food-safe unless stated otherwise. Each piece is given a great deal of attention, focusing on quality and the development of Mao Projects' own unique aesthetic. Mao Projects uses processes of hand-building and slip-casting to create functional and sculptural objects for daily enjoyment.

​✨ How should I take care of Mao Projects ceramics?

Mao Projects ceramic tableware pieces are made with stoneware clay that is glaze fired to cone 6, making it food-safe, microwave-safe, and dishwasher-safe. We do recommend hand washing, as it is more gentle on the pieces.  Additionally, we suggest avoiding quick temperature changes between hot and cold as this can cause damage to the pieces due to thermal shock, resulting in cracking or breakage.

*Spoons and Lustred objects (Gold and Mother of Pearl) are particularly delicate and should be handled with extra care.

Treated with care, your pieces will last a lifetime :)

​✨ How should I take care of Mao Projects Lustre pieces? (Gold and Mother of Pearl)

Over glazes are non-toxic after firing.  The over glazes we use are dinnerware safe, however, our recommendation is that wares decorated with over glazes should not be used in microwave ovens or the dishwasher to maintain the quality of the finish over time. Treat your over glazed pieces with extra care, we suggest gentle hand washing only.

​✨ Do you offer customization of your products?

Currently Closed.

✨ Do you do wholesale orders? 

We really appreciate your interest in stocking Mao Projects. Like ordering custom products, we take wholesale orders on a rolling basis, reach out via email, and we will get in contact in the future. 

✨ How do I contact Mao Projects about being a collaborator

If you are interested in collaborating with Mao Projects, you can send an email to them expressing your interest. Simply introduce yourself and your ideas for collaboration and they will get back to you as soon as they can.

✨ Shipping

We ship worldwide and to all international destinations. All orders shipped are sent via Canada Post/Chitchat/DHL. Please contact Maomaoprojects@gmail.com if you have any shipping inquiries. 

* Multiple orders from the same drop will be combined into one package to reduce the carbon footprint and increase efficiency, and the shipping fees will be combined. Any excess fees will be refunded as store credit.

✨ Shipping Policy

  1. We cannot guarantee delivery times, however, you should receive your delivery within 5-10 working days from the shipment date within North America. International delivery times vary between 6 – 30 business days depending on your location.

  2. See the lost, stolen and damaged item policy below in policies See Change order, Refunds and Returns #2,#3,#4.

  3. The buyer agrees that they are responsible for any duty, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs. 

  4. Processing time for all standard ready-to-ship orders is approximately 2-5 business days unless stated otherwise in the product description.

  5. Mao Projects is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control.  

  6. If a package is lost or stolen in shipment a claim needs to be filed with the shipping service provider used. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package.